Mentor Services Coordinator – North East England

Central

We are looking for a Mentor Services Coordinator to support our volunteer mentors in the North East of England.

About the role:
Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise DBS and reference checks and make the process as smooth and supported as possible.

Key responsibilities:
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you:
- Customer service experience
- Based in the North East of England
- Experience of or strong interest in working or volunteering in the charity or third sectors
- An understanding of young people and educational settings
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills

About MCR Pathways:
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England. We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.

Benefits of working for MCR Pathways include: 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday, Living Pensions Employer, Life Assurance - 4 x salary.

Please note, this role is subject to a DBS check and two satisfactory references, one of which must be from your current or most recent employer.

Successful applicants will be asked to provide evidence of their right to work in the UK prior to employment commencing.

MCR Pathways subscribes to the Rehabilitation of Offenders Act (1974) regarding disclosure & barring.

MCR Pathways is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This role is subject to a DBS check. Applications to process DBSs will only be submitted once the successful candidate has accepted the offer of a position.

MCR Pathways is committed to creating an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

MCR Pathways

Mitchell Library,
Berkeley Street
Glasgow,
UK
G3 7DN

MCR Pathways is a SCIO regulated by OSCR,
Scottish Charity number SC045816

Contact Us

info@mcrpathways.org
Scotland: 0141 221 0200
England: 0330 133 4613

© 2025 MCR Pathways.

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