West London Mentor Services Coordinator (based Stevenage)

Are you searching for a position with purpose and where your time will be transformational?

Join an award-winning charity and passionate team dedicated to ensuring the country’s most vulnerable and disadvantaged young people are defined by their talent and never their circumstances. Our in-school mentoring has profound impacts on mentees in their confidence, wellbeing, achievement and post-school progression. MCR Mentors make and experience a life changing difference.

MCR Pathways currently supports over 5,000 young people across the UK and we’re expanding our team so that we can support even more. We are now recruiting a Mentor Services Coordinator to support the recruitment and engagement of our volunteer mentors in West London. This post will be based in Stevenage, Herts.

The successful candidate will have excellent customer service, relationship building and communication skills together with administration experience. For this role, you’ll need to be highly organised, have excellent desktop and database skills and a real attention to detail. Although not essential, a driving licence and access to a car would be helpful.

Key aspects of this role:

- Providing excellent customer service to mentors, volunteers and partners using strong communication skills in person, on the telephone, in virtual meetings and by email
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
- Plan and manage the delivery of information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

If this sounds like you, we’d love to hear from you.

To apply, please complete the application form attaching your CV. Please explain (referring to the job description and person specification providing examples from your current or previous roles) in up to 500 words why you would be excellent in this role.

Please note, the role will be subject to an enhanced DBS check and two satisfactory references, one of which must be from your current or most recent employer.


MCR Pathways subscribes to the Rehabilitation of Offenders Act (1974) regarding disclosure & barring.

MCR Pathways is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This role is subject to a DBS check. Applications to process DBSs will only be submitted once the successful candidate has accepted the offer of a position.

MCR Pathways is committed to creating an inclusive and diverse environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.